Evvnt Support Services

Schedule a live video call with one of our ticketing experts

At Evvnt, we understand that when you choose our software to manage your ticket sales, you're placing significant trust in our hands. Our goal? To ensure that trust is never misplaced and that you feel supported every step of the way.

Pre-event Preparedness

A wise saying goes, "Prevention is better than cure." And we couldn't agree more, especially when it comes to ensuring smooth operations during your events. This is why we urge our users to connect with our support team in the days or even weeks leading up to their event. By doing so, we can collaboratively identify and address potential challenges, ensuring a hassle-free event day.

Contacting Evvnt Support

At Evvnt, your event's success is our priority. With our comprehensive support channels, you're never alone in making your event a hit!

• Plan Ahead: Reach out early with your event queries to prevent last-minute issues.
• Support Staffing: We monitor our inboxes Mon from 6 am EDT until 8 PM EDT and periodic check-ins on weekends. There is always a phone line for technical support that will ring an agent 24/7 for any ticket selling emergencies.
• Multiple Communication Channels: Choose your preferred way to connect:
  • In-App Chat: Get instant help or access articles in the app's bottom-left widget. An available agent may be busy with a call or other responsibilities, but we will try to respond as soon as possible.
  • Email: Contact tickets@evvnt.com. Expect that it can take several hours for an agent to review your message and respond.
  • Phone/Text: Call or text us via +1-855-708-1078 for immediate assistance. Our team is available by phone 7 days a week from 6 am - 9 pm EDT. If we do not connect immediately then please leave a message describing your issue so we can prioritize our response.
• Emergency Support: For after-hours technical problems, dial our main number and follow the "out of office" instructions. If your call isn't picked up immediately, leave a message with your details and issue.

In cases where a dedicated agent may be useful in keeping your event running smoothly, please reach out in advance for details about your event size and scope and how we might help.

Your success is our success!

At Evvnt, we're not just about software solutions; we're about people, connections, and ensuring that every event you host is a resounding success. With our dedicated team and multiple channels of communication, you can rest easy knowing that help is always just a click or call away.