It is best to reach out to us in the days or weeks before your event so we can help avoid any potential headaches for the day of the event. However, if something comes up, we are available 24/7 for technical support. You can chat with us in the app, reach us by phone or text at 855-708-1078, or reach out by email to firstname.lastname@example.org.
At Evvnt Ticketing, we understand that when you choose our software to manage your ticket sales, you're placing significant trust in our hands. Our goal? To ensure that trust is never misplaced and that you feel supported every step of the way.
A wise saying goes, "Prevention is better than cure." And we couldn't agree more, especially when it comes to ensuring smooth operations during your events. This is why we urge our users to connect with our support team in the days or even weeks leading up to their event. By doing so, we can collaboratively identify and address potential challenges, ensuring a hassle-free event day.
Contacting Evvnt Ticketing Support
To make this process as seamless as possible, here's a quick guide on how to best utilize our support:
- Plan Ahead: As emphasized, always try to reach out in advance. This proactive approach allows us to help you avoid those last-minute scrambles and technical issues.
General Service Hours: For non-urgent matters such as ticket buyer concerns or general software inquiries, our team is available:
- Monday to Friday: 9 am - 10 pm
- Saturday to Sunday: 10 am - 8 pm
- Emergency Support: Unexpected issues can arise, no matter how well you've prepared. In case you find yourself facing a technical glitch outside of our general service hours, fret not. We are at your service 24/7 for emergencies. Simply reach out through the general service line, and follow the prompts for the "out of office" message. This will guide you on how to contact our emergency technical support.
Multiple Communication Channels: Flexibility is the name of the game. Whether you're a fan of real-time chats, prefer a voice conversation, or like to have things in written format - we've got you covered:
- In-app Chat: Our in-app chat option provides real-time assistance. Simply open your app, and you'll find us ready to assist.
- Phone or Text: Dial 855-708-1078 for immediate assistance.
- Email: Drop us a line at email@example.com. We prioritize our email responses to ensure timely solutions.
Your success is our success! At Evvnt Ticketing, we're not just about software solutions; we're about people, connections, and ensuring that every event you host is a resounding success. With our dedicated team and multiple channels of communication, you can rest easy knowing that help is always just a click or call away.