Recurring events simplify the management of multiple occurrences of the same event. Instead of creating individual events for each occurrence, you can use a single recurring event. A recurring event will show all the same information for each event date, so you enter the info once. You create one set of tickets and those will be created for each of the dates exactly the same for all occurrences.
For example, a theater production with multiple performances can be set up as a recurring event with different dates. Editing the recurring event will automatically apply changes to all occurrences, saving time and effort.
- Create a Recurring Event
- How a Recurring Event is Displayed
- Managing a Recurring Event
- Editing a Recurring Event
Create a Recurring Event
From the event list, click on the plus button to get started.
Step 1: From the "Event Dates" section, select "Recurring"
Step 2: Click "Add Dates".
In the window that appears, choose whether the event will repeat on a daily, weekly, or follow a custom schedule. Specify the start and end times for each occurrence and select the run time and select "Save dates". It will create all the instances based on the parameters provided. You will be given a chance to review the occurrences created with an option to remove individual instances from the series as needed. You can then repeat this process to create another batch of event dates in the series.
Example of a Daily Recurring Event
For example, if a tour occurs daily from 5 pm to 7 pm for the month of August, I would select Daily, specify the start and end times as 5 pm and 7 pm, and then set the run time for August 1 through August 31. See image below for example.
Your dates will be added to your event when you click "Save Dates" in the bottom right of the card. To add another set of dates, simply click the Add Dates and repeat as much as needed.
Example of a Weekly Recurring Event
In the example animation below, a show is being set to occur weekly Thursday through Saturday at 6 PM, then a second set of weekly dates were added for Sunday at 2 PM. Since the opening week doesn't have a Thursday performance, I can expand that set of dates and delete that occurrence.
How a Recurring Event is Displayed
Your series of events will appear on your organization's ticketing list as individual dates. You also have a "Parent" URL for your series that will allow users to pick a date from a calendar during checkout.
To find your parent URL, you can use the "Preview" option in the menu by the title of the event. You can also find it on the event's 'edit' page at the top of the URLs section.
Managing a Recurring Event
When you click on the title of any event from your events list, you will land on the 'Manage' page for that event. This page will display an overview of ticket sales for the whole series, and you will have quick access to event specific reports.
The "Event Dates" section allows you to select all or some of the event dates in the series. Data on this page and reports here will only show data for the selected dates. For example, if you select only the first date then you will see a sales overview and orders for just that date, and any reports you click on will be report data for just that selected date.
Editing a Recurring Event
Clicking on "Edit" will take you to the 'Edit' page for the recurring event. Anything you edit here will be changed for all event dates in the series. If you need to add a date to the series you can scroll to the bottom to find the "Add Dates" option. To edit or remove any specific date already listed in the series, you can select the menu for that date and select edit or delete.