Add Payment Information to Receive Payout (Stripe Connected Account)

Payment for ticket revenue is ONLY available on our platform via a bank account that you will provide to the Stripe payment processing system. Payments are processed via automated clearinghouse (ACH) transactions.

If you are unable to provide a bank account to accept payment then you will not be able to be paid out from our ticketing system. If you think this may be a concern for your organization, please submit a request to our support team using the link above and tell us more about your concerns before you start selling tickets with us.

Access to manage bank information is only available to users that are an Account Owner. An Account Owner user has the ability to add other Account Owners by creating a new user or editing an existing user and assigning them that role.

To update bank information:

1. Sign in as an Account Owner user. (see here for help logging in)
2. Use the left-side navigation menu to go to Settings
3. From the Setting page, select "Organization Settings".
4. If you are an Account Owner then you will be able open the connected Stripe account settings or create a connection to add or edit bank information.

NOTE: If you receive an Internal Server Error when trying to connect with Stripe, then your organization needs to have an address added in the Organization Settings.

Add Payment Information: Connect with Stripe

NOTE: Our system cannot connect to an existing Stripe account that you may have. Our system is a platform account that allows you to create a "Stripe connected account" that only exists within our platform. To be paid for ticket revenue, you will be asked to establish a connected account that only exists within our payment environment within Stripe.

Establishing a connection with our payment processor, Stripe, will allow you to securely add and update bank account information. This can only be done by the Account Owner of the organization in the Organization Settings.

Start by selecting the "Connect with Stripe" button.

In addition to a bank account, you will be asked to provide information to Stripe based on their requirements.

A mobile phone number is required for user authentication. This mobile phone number will be sent a confirmation text that you will be asked to enter before you enter this page, and this will be the number used for verification if you need to enter this page in the future to update your bank information with Stripe.

The Type of Entity selection in the above image will determine the information collected in the next steps. Provide that information and it will create a Stripe Express Connected Account.

When you select the name of your bank you may be prompted to provide a username and password for your online banking as a way for Stripe to find and verify your account. However, if you do not have the username and password for the online banking then there is an option to manually enter the bank account without entering the online banking user information.

When you have completed the process successfully, your "Stripe Bank Info" card in your Organization Settings will show a green check mark (see image below).

Update Bank Information

If more information is required OR if any account information has changed, the Account Owner can navigate to the Organization Settings and the bank information card will now offer an option to "Update info with Stripe". This will open that secure connection to our payment processor so updated payment information can be provided.

You can also login directly to your Stripe Express via https://connect.stripe.com/express_login.

Stripe will ask for you to verify your identity by entering a six digit code sent by text to the phone number of record. If you do not have access to that phone number then you should have an option to validate via email.

Need help from Stripe? You can only get support from Stripe when you are logged in with Stripe. Click the "?" option to get to the help pages, and then click on "Contact Stripe Express support". When you are logged in, they can verify your identity and help you via phone or live chat.

To update personal or business information, click on the person icon to enter the "Your Account" section. From here you can edit payout details and other personal or business information.

Regain Access To Stripe Express Account

You can attempt to login to your Stripe Express account here: https://connect.stripe.com/express_login. When a Stripe Express account is created it will be associated with an email address and a phone number. That phone number will need to receive a code via text when a login is attempted.

If you have lost access to this phone number, then when you are presented with the request to enter the texted code you will look for the option that says "I no longer have access to this phone number". You will then be directed to find an email to the account email address with further instructions. If you continue to have issues regaining access to your account, you will need to reach out to Stripe Support directly regarding your "Stripe Express" account.

How to update the email and phone number for your Stripe Express Account