Payment for ticket revenue is sent via an automated clearinghouse (ACH) transaction. The bank account it is sent to can be updated in the organization settings page by the organization account owner.
Access to add or edit bank information is limited to organization users that are designated as an Account Owner. You can see who is the Account Owner in Settings > Users. An Account Owner user also has the ability to authorize other users to be Account Owners by creating a new user or editing an existing user and assigning them that role.
To update bank information:
- Sign in as an Account Owner user.
- Use the left-side navigation menu to go to Settings
- From the Setting page, select "Organization Settings".
- If you are an Account Owner then you will be able open the connected Stripe account settings or create a connection to add or edit bank information.
Add Payment Information: Connect with Stripe
PLEASE NOTE: This process does not create a Stripe account for you and it does NOT allow you to connect with an existing Stripe account. To be paid for ticket revenue, you will be establishing a connected account that only exists within our payment environment within Stripe.
Establishing a connection with our payment processor, Stripe, will allow you to securely add and update bank account information. This can only be done by the Account Owner of the organization in the Organization Settings.
Start by selecting the "Connect with Stripe" button.
In addition to a bank account, you will be asked to provide information to Stripe based on their requirements.
A mobile phone number is required for user authentication. This mobile phone number will be sent a confirmation text that you will be asked to enter before you enter this page, and this will be the number used for verification if you need to enter this page in the future to update your bank information with Stripe.
The Type of Entity selection in the above image will determine the information collected in the next steps. Provide that information and it will create a Stripe Express Connected Account. When that is completed, your "Stripe Bank Info" card in your Organization Settings will show a green check mark.
If more information is required OR if any account information has changed, the Account Owner can navigate to the Organization Settings and the bank information card will now offer an option to "Update info with Stripe". This will open that secure connection to our payment processor so updated payment information can be provided.
Stripe will ask for you to verify your identity by entering a six digit code sent by text to the phone number of record.
Once you have entered the secure page, you can update your information in the "Account" section. Click on "Account" and you will have options to edit the provided information.
Upon reaching over $10,000 in revenue paid to your account, Stripe will pause your payouts and request that you provide a tax identification number. Stripe will notify you via email of this pause and the need for the tax ID so please do not ignore notices from Stripe.
Simply navigate to the Organization Settings page and you can securely provide the tax identification number to Stripe if you are an Account Owner user. See "Updating Bank Information" above. Note that the name of the organization as listed on the tax ID documentation should match what is saved in your Stripe info for your organization.