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Create an Event

  • Updated

Events are created within an Organization. You must create an event to sell tickets. When created and published, an event will have a ticket sales page for public access to buy tickets.

Before You Start

It is recommended that you have this information before you start creating an event:

  • The date and start and end times of the event
  • The name and address of the venue
  • The price and number of tickets
If you want user to pick seats from a floor plan then that must first be created in the venue before you start creating the event. See here about how you can create a floor plan in the venue.

How to Create an Evvnt Ticketing page

Click on "Events" (1) and click the "+" button (2) to start creating an event.
create_event_01.png

Step 1: Basic Information

  1. *(required) The event name should be kept within a maximum of 40 characters in length. Keep it short and save any additional details of the event for the event description and not the event name.
  2. * The venue may already exist in our system. Clicking on the venue from the quick search results will select the venue. If the venue does not appear in the search results then you can use the "+ new venue" option to the right of the venue search box to create the venue.
  3. Pick the option available for "event type" and "category" that best describes your event.
  4. The timezone will already be set to the default timezone set for the user creating the event, but the time zone for the event can be changed here if needed.
    create_event_02.png
  5. The type of event selected here cannot be changed after the event is created. Most events are considered "One-Time" events, even if they are multiple days long. Hover over the selection buttons to see a description of each type of event: Learn more about Ongoing and Recurring events here.
  6. * The event date, start and end times must be set. If the event's end date is different than the start date then click on "Multi-Day Event?" to expose the "End Date" option. The multi-day option is required if your event end time is past midnight.
    create_event_03.png
  7. Event visibility will control where the event appears (see more about event visibility). We recommend setting your first event to private so you can test the event before it is sent to calendars and then gets indexed by search engines.
  8. The main image will be displayed in the event list and main page, it will always appear as a square. The recommended image size is 500 x 500 pixels.
  9. The featured Image will only be displayed in the portal site main page carousel when the portal agrees to feature your event on the ticket site. The recommended image size is 1000 x 400 pixels.
  10. * Enter a description in this WYSIWYG editor with options to include formatted text, links, images, and video. Some formatting options may not be supported so please preview your event.
    event_create_04.png

Step 2: Ticket Quantities and Prices

This step is crucial for setting up your ticket categories and prices, an essential phase in organizing your event:

  • 1 - Add a Floor Plan (Optional): If your event requires users to pick seats from a floor plan, you will first need to set up the floor plan in your venue. More info here: create a floor plan event following this guidance. Tickets will then be able to be linked to specific seats based on the floor plan.
  • 2 - Create Ticket Categories: Start by defining a ticket category, like General Admission or VIP. Within each category, you can then create specific ticket types, specifying their names, prices, and availability.
  • We recommend creating just one ticket category and price to start. This initial setup allows you to save and establish your event quickly. You can return later to add more detailed options.
  • 3 - Save and Edit: Once you have set up the basic ticket details, use the "Create Event" button to save your event. This action allows you to safely add more tickets later, expanding your offerings without affecting the initial setup.

 

event_create_05.png

Optional: Default Tickets

There may be tickets pulled in from the venue that you selected. These are tickets you have created before that were saved as "Default Tickets" for this venue. You can delete these tickets and start from scratch or edit them to be more accurate to your new event. More info: Manage Default Tickets.

Optional: (If a Floor Plan is Added)

When a floor plan is added, you will be given the opportunity to assign ticket categories to seats in the floor plan. You can select "Finish Later" and edit the floor plan and assign ticket categories after the event is created. For more information on working with floor plans and venues, check out our chapter in the knowledge base for how to Manage a Venue.

Preview the Event

Click on the three dots next to the title of the event and you will see an option to "Preview" the event. You can also look at the edit section of the event and click on the URL to preview the ticketing sales page.

Activating an Event ("Go live")

The default status for the toggle for publishing your event will be off (pictured below). It is recommended that you review and revise your event settings, adjust ticket settings, etc. To publish an event, click on the toggle switch next to the "Manage" or "Edit" buttons. When the toggle is blue the event will be published to the site and allow for tickets to be purchased.
event_create_06.png

Make it a Virtual Event

Any new or existing can be a virtual event. This is done by selecting an online venue type and entering an Attendance URL. This URL is simply any link to a live video stream page or some other online meeting space. Simply enter the link and save the Event Basics.
The Event Attendance URL will be accessible on all e-tickets when the email confirmation is sent after any ticket is purchased. For this reason, it is recommended that you enter only the virtual event service domain (i.e. myvideo.com) and then queue up an email broadcast with the live event URL (i.e. myvideo.com/live/39181684) to be sent within a half-hour of the start time.
The information provided above is for creating the simplest event possible. For more event features, browse the options in this chapter of our knowledge base.

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