Ticket Settings – Ticketing

Creating tickets in our system will require creating a Ticket Category and then a Ticket Price. A Ticket Category is an inventory of tickets that are available for the event. Inside a Ticket Category will need to be at least one Ticket Price. Within these Categories and Prices are all the settings that determine how your tickets are named and how and when they will be available for sale.

Where are the ticket settings?

Ticket Settings are always set when an event is created. The settings can be edited after an event is created. To edit these settings in an existing event you can go to the event, select "Edit" and click the caret on the "Ticket Settings" card to expand the section (see animation).

Ticket Category

To create a ticket you must first create the Ticket Category. Do this by selecting "Add another category" in the ticket settings section of the event edit page. Name your Ticket Category, keeping in mind that this name will NOT appear when the ticket buyer is selecting their tickets although it will be printed on their physical tickets.

Here you will specify whether the tickets in this group will be General Admission or Reserved. If your tickets are General Admission, specify the number of tickets available. If there is a floor plan, the quantity for both general admission and reserved categories is determined by the number of spots assigned in the floor plan editor.

Add Tickets to the Category

After adding a Ticket Category you will be prompted to add the first ticket price to the Category. If you need to add other prices to a category select the "+ Add Ticket" button. If there is more than one category created then you may need to use the dropdown (#1 in the image below) to select the category in which to place your new ticket.

Click the 'Add ticket to defaults for the venue' check box (#7) to add this ticket category and price level to the default settings for your venue. The next time you create an event with this venue, any default ticket categories and price levels will automatically populate in the ticket settings for the event. You can Manage your Default Tickets for your venue from your venue settings.

Add more Inventory

You can add more tickets by updating the Ticket Category. Go to the Ticket Settings area and click the 'pencil' icon next to the category name. From there, you can change the number of tickets available for your general admission ticket. For reserved seating tickets inventories are managed in the event's floor plan.

Ticket Name and Price

The name of the Ticket (#2 in the image above) will show on the site and on printed tickets. This name should be related to the price. For example, a Ticket Category might be called "General Admission" and the Ticket prices in that category could be named "Adult", "Senior", and "Child".Set the price of your ticket (#3), keeping in mind that this price does not include ticket fees. You will be able to control whether the ticket fees are displayed to your ticket buyer from the edit event page once it has been created.By default, new tickets will be available to your customers online. The Sell Online toggle (#4) will be on (blue) by default. Switching this off will hide certain tickets from your online customers and they will only be accessible for sale via the box office staff. A common application of this functionality is to create a higher-priced, offline ticket for your box office staff to use when guests show up at the door.

Ticket Sales Dates

By default, new tickets will go on sale as soon as the event is created and sales will end at the start of the event. You may use the two separate drop-downs for Ticket Sales Begin (#5) and Ticket Sales End (#6) to adjust these settings.Options for when to start ticket sales

Immediately
Prior to an event (set by days, hours, minutes)
At specific date and time

Options for when to stop sales

At start of event
Prior to an event (set by days, hours, minutes)
After event start (set by days, hours, minutes)
At specific date and time