If you have created any Reserved Tickets for your event, you will need to assign them to specific seats within a floor plan. If you have not yet created a seating chart yet then you can refer to our Create a Seating Chart article to help you get started.
Before an event with a floor plan can be published, each seat must be assigned a ticket category. When an event is created you will create ticket categories that are either reserved or general admission tickets. Any event with just reserved or both reserved and general admission categories will require a seating chart.
To assign a ticket category for seats, select the seats and then choose the appropriate category from the list at the top of the information pane. The color and different price levels for categories are set in the Ticket Settings for the event.
Repeat this process until all of the seats in the seating chart have been assigned a ticket category.
If you have general admission tickets then you will need to have a General Admission section on the floor plan.
When all seats have been assigned, click the button above the seating chart to publish the changes to your floor plan and return to the edit event dashboard.
You can mark seats as unavailable for sale in an event. This is helpful to show a full floor plan while making only some seats available for sale. You can do this by navigating to the edit page of the event and selecting "Edit Seat Statuses". See animation below. Be aware that you can only apply changes 10 times in a given time period so apply your changes in large batches to avoid being blocked from making more adjustments.
Assign Accessible and Companion Seats
For any seats that are for wheelchair access and companion you can visually indicate this more clearly by marking them as such on the floor plan. This can be done by using the "Select Individual Seat" tool and marking the relevant checkbox in the right-side info pane. See the image below for marking seats as Accessible or Companion Seats.
Manage Table Bookings
The current floor plan allows for tables to be sold full tables. In this case, each seat will be sold as an individual ticket and the seat selection will only allow those seats to be sold as part of the full table. To sell a full table, follow the steps below:
- Determine the price of an individual seat by taking the full table price and dividing by the number of seats.
- From the event edit page (see below), go to Ticket Settings and create a ticket category and ticket type for the seats at the table. Set the price of this ticket to the price found in step 1.
- Return to the event edit page (see below) and click "Edit Seating Chart". Highlight the tables that will be sold as full tables and assign the ticket category created in step 2.
- Now navigate back to the edit page (see below) and select "Seat Statuses"
- Navigate to the tab titled "Manage Table Bookings"
- Select the tables that will be sold as full tables.
- Click the text in the bottom right that says "_ tables will be bookable by table".
Steps 5, 6 and 7 are shown in the image below.
When customers are selecting seats they will only be able to click on the table. With a click on the table it will add or remove all of the seats together so the table is sold all at once.
Please sign in to leave a comment.