Create a Gift Card – Ticketing

Gift Cards allow you to sell credit to your organization via a gift card code that can then be redeemed by any customer using that code at checkout. Gift Cards are not tied to the ticket buyer's email address so the code is transferrable from one customer to another. However, the credit will only be redeemable to ticket purchases to your organization.

Navigate to the Promote tab in the main navigation and click on the Gift Cards card.

Navigate to the Promote tab in the main navigation and click on the Gift Cards card (see image above). Next, click "Add a Gift Card" or the green circle "+" button to begin configuring your gift card.

In the window that appears (see image below), name your gift card, specify a customer cost and customer dollar value, choose any events that should be excluded from this gift card, and toggle the gift card to online.

Name - What will display to the customer when they purchase the gift card
Gift Card Cost - What the customer will pay for and receive as a credit on the gift card
Valid From, Until - Select the dates between which you would like the gift card to be valid for ticket purchases.

Be sure to click "Save Gift Card" to create the gift card with the entered information. It is a good idea to double-check the information entered, but there is an option to go back and edit the information if needed.

When you click "Save Gift Card" you will return to the list of gift cards (see image below). Note the toggle that is available for each gift card in this list. This toggle will make the gift card available for purchase on an organization's page. Clicking on the three dots next to the toggle will provide additional options.

To learn more about how customers can purchase gift cards you can read our FAQ - Where do customers purchase donations, memberships, and gift cards?

Gift cards can be purchased in a custom amount when an order is processed through the admin. Follow the first few steps in the Process an Order article and choose Gift Card as the item rather than Event to process an order for a custom Gift Card.