You should see any scheduled payment in the "Payouts" section. If your payout is delayed then you may need to provide additional information for your Stripe account. Look for emails from Stripe regarding your "Connected" account. See: How do I update bank information? for more help.

See also: Changing a payout schedule, view upcoming or past payouts, payout schedule for donations and merchandise.

For all payments, an email notification can be sent when the disbursement is initiated.

When will I be paid?

The default payout schedule for an organization's revenue from ticket sales is "7 nights Post Event". When a ticket is bought, the revenue is held until the event takes place. After the event takes place, there is a 7-day period during which any refunds may be processed, if necessary. Then, overnight on the 7th day after the end date of the event, the revenue from ticket sales are disbursed to the organization's bank account.

If a Stripe banking connection is faulty or absent on the day of a scheduled payment, the payment will retry daily until it is successful. Once an organization's banking connection is created and all required information is provided, then you should see the payout is set to retry. You can see payouts in the "Payouts" section.

Changing a Payout Schedule

The default payout schedule can be adjusted by request. Any payout schedule changes must be approved by our accounting team. Please note that pre-event payouts require a signed agreement and once your event is less than one month away Evvnt will not be able to approve any changes to your payout schedule. Please submit any requests to tickets@evvnt.com with the subject "Pre-event payout request" and we will move that forward immediately for consideration.

View Past and Upcoming Payouts