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You should see any scheduled payment in the "Payouts" section. If your payout is delayed then you may need to provide additional information for your Stripe account. Look for emails from Stripe regarding your "Connected" account. See: How do I update bank information? for more help.
See also: Changing a payout schedule, view upcoming or past payouts, payout schedule for donations and merchandise.
For all payments, an email notification can be sent when the disbursement is initiated.
When will I be paid?
The default payout schedule for an organization's revenue from ticket sales is "7 nights Post Event". When a ticket is bought, the revenue is held until the event takes place. After the event takes place, there is a 7-day period during which any refunds may be processed, if necessary. Then, overnight on the 7th day after the end date of the event, the revenue from ticket sales are disbursed to the organization's bank account.
If a Stripe banking connection is faulty or absent on the day of a scheduled payment, the payment will retry daily until it is successful. Once an organization's banking connection is created and all required information is provided, then you should see the payout is set to retry. You can see payouts in the "Payouts" section.
Changing a Payout Schedule
The default payout schedule can be adjusted by request. Please submit any requests to tickets@evvnt.com with the subject including the text "Payout schedule" and we can discuss options in your case.
View Past and Upcoming Payouts
Upcoming and past payouts can be seen when logged in by selecting the "Payouts" tab. Please note that a "payout" is a disbursement and that funds that we report as paid can take up to 3 days to post to your bank accounts.
Payment Schedule for Non-Ticket Items
For donations made during checkout, those are paid out on a nightly basis regardless of your payout schedule for event ticket sales. Note that a credit card processing fee that is a percentage of the total transaction is deducted from the payout of donation amounts.
Merchandise will payout along with tickets from the same event. More info here: Selling Merchandise with Tickets (E-commerce)
Please note that a "payout" is a disbursement and that funds that we report as paid out are disbursed and can take up to 3 days to post to your bank accounts. Your first payment disbursements may be delayed an additional few days while account verification is being done.
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