If you are expecting a payout that has not initiated then you may need to provide additional information for your Stripe account. If you have not been paid and it is more than 7 days past your event END date, then you may need to update your bank information. See: How do I update bank information?
If you are expecting a payout, then you should see that listed in the "Payouts" section in your Evvnt Ticketing backend. Only the next payout will show and there may be additional payouts queued up that will not show until they are next.
When will I be paid?
The default payout schedule for an organization's revenue from ticket sales is "7 nights Post Event". When a ticket is bought, the revenue is held until the event takes place. After the event takes place, there is a 7-day period during which any refunds may be processed, if necessary. Then, overnight on the 7th day after the end date of the event, the revenue from ticket sales are disbursed to the organization's bank account.
If a Stripe banking connection is faulty or absent on the day of a scheduled payment, the payment will retry daily until it is successful. Once an organization's banking connection is created or resolved, then you should see the payout is set to retry. You can see payouts in the "Payouts" section.
Changing a Payout Schedule
The default payout schedule can be adjusted by request. Any payout schedule changes must be approved by our accounting team. Please note that pre-event payouts require a signed agreement. Please submit any requests to firstname.lastname@example.org and we will route those immediately for approval.
NOTE: Changing the date of your event does not impact the payout date for any revenue tied to existing ticket purchases. The date at which ticket revenue is paid out depends on the date of the event when the tickets are purchased. Changing the date of the event after tickets have been purchased will not change the payout date of revenue related to existing purchases.
View Past and Upcoming Payouts
Upcoming and past payouts can be seen when logged in by selecting the "Payouts" tab. Please note that a "payout" is a disbursement and that funds that we report as paid can take up to 3 days to post to your bank accounts.
For non-ticket items like donations, revenue is paid out on a nightly basis regardless of your payout schedule for event ticket sales. Note that a standard 2.5% of the total transaction is deducted from the payout for merchant processing for donations.
For all payments, an email notification can be sent when the disbursement is initiated. Upcoming and past payouts can be seen, when logged in, by selecting "Payouts" from the left side menu. The upcoming payout will show only the next payout that is scheduled. There may be other payouts queued up after the next payout, but those will not show until they are next.
Please note that a "payout" is a disbursement and that funds that we report as paid out are disbursed and can take up to 3 days to post to your bank accounts. Your first payment disbursements may be delayed an additional few days while account verification is being done.
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