A ticket buyer is charged a processing fee on each paid ticket you sell through the platform. The total fees for each paid ticket is composed of a ticket service fee and a merchant processing fee. The service fee is calculated at a rate of 4% of the ticket price plus $1.50 per paid ticket, and this aspect of the fee is capped at $20 per ticket. The processing fee is calculated at a rate of 2.5% of the total of the ticket price and the service fee, and this aspect of the fee is not capped. There are no fees on free or comped tickets.
Ticket fees are calculated differently for the following situations:
Fees for tickets bought online
Ticket Service Fees
The service fee is calculated against the purchase price of the ticket and is displayed as a single line item to the ticket buyer at checkout. You may also choose to absorb the fees so the price the customer sees is the total price they pay.
These kinds of calculations can be complex so we have a sheet you can use to make these
calculations.
Ticket Fee Examples
- Ticket Price: $20.00
- Ticket Fee: (4% x $20.00) + $1.50 = $2.30
- Processing Fee: 2.5% x ($20.00 + $2.30) = $0.56
- Total Fees: $2.30 + $0.56 = $2.86
In the example above, the ticket buyer pays $20.00 for a ticket and is charged a single fee of $2.86. The fee is composed of both a service fee and a processing fee but the ticket buyer sees only the total of the two in a single fee. As the event creator, you are paid out $20.00 for your ticket sale per your payout schedule.
- Ticket Price: $20.00
- Ticket Fee: (4% x $20.00) + $1.50 = $2.30
- Processing Fee: 2.5% x ($20.00 + $2.30) = $0.56
- Total Fees Absorbed: $2.30 + $0.56 = $2.86
- Merchants revenue: $20.00 - $2.86 = $17.14
In the example above, with the fees absorbed, the ticket buyer pays $20.00 for a ticket and the merchant is absorbing the total fee of $2.86. The fee is composed of both a service fee and a processing fee but the ticket buyer pays only the original ticket price.
Package Service Fees
The fee for each paid ticket package is simply the sum of the fee on each individual ticket included in the ticket package. The fee on each ticket is calculated against the new purchase price of each ticket within the package.
Package Service Fee Example
Package Price: $200.00
Quantity of Tickets: 4
Purchase Price Per Ticket: $200.00 / 4 = $50.00
Fee Per Ticket: $4.84
Total Package Fee: 4 x $4.84 = $19.36
In the example above, the ticket buyer pays $200.00 for a package of 4 tickets and is charged a single package fee of $19.36. The package fee is composed of the processing fee on each individual ticket within the ticket package, calculated against the $50.00 purchase price of each ticket. As the event creator, you are paid out $200.00 for the ticket package sale per your payout schedule.
Fees for tickets in the box office
At The Door Service Fees
Paid ticket ordered through the admin pages or via the mobile app have a flat fee of $1.00. If the ticket buyer pays with a credit card, there is also a merchant fee of 2.5% of the total transaction.
Credit Card Example
Ticket Price: $20.00
Payment Method: Credit Card
Ticket Fee: $1.00
Merchant Fee: 2.5% x ($20.00 + $1.00) = $0.53
Total Fees: $1.00 + $0.53 = $1.53
In the example above, the ticket buyer pays $20.00 via credit card for a ticket at the door of your event and is charged a single service fee of $1.53. As the event creator, you are paid out $20.00 for your ticket sale per your payout schedule.
Cash or Check Example
Ticket Price: $20.00
Payment Method: Cash or Check
Ticket Fee: $1.00
Merchant Fee: $0.00
Total Fee: $1.00
In the example above, the ticket buyer pays $20.00 via cash or check for a ticket at the door of your event and is charged a single fee of $1.00. As the event creator, you have collected $21.00 in-hand for the ticket sale. The $1.00 fee is then deducted from your payout for credit card ticket revenue per your payout schedule.
Non-Ticket Items
Non-Ticket Items
There is no service fee charged to the customer on non-ticket items. There is a merchant processing fee to cover the cost of processing the credit card transaction. This is 2.5% of the price of the non-ticket item, and this is deducted from the payout for the item to cover the processing cost of the transaction. Non-ticket items include Memberships, Gift Cards, and Donations.
Non-Ticket Item Example
Donation Amount: $100.00
Service Fee: $0.00
Payout Deduction for cost of processing fee: 2.5% x $100.00 = $2.50
In the example above, the customer makes a donation of $100.00. The donor does not pay a fee for this transaction. Instead, the organization is paid out $97.50 for the donation as 2.5% of the transaction is deducted to cover the merchant processing cost of the transaction.
Fees for Merchandise Items
The fee for merchandise is (2% of the product price plus $.30 per product) plus a 2.5% merchant processing fee on the order. For example a $10 t-shirt would be: $10 + ($.20 + .$30) + $.26 for a total of $.76 in fees. All fees will be included in the price set for the product. The buyer pays that amount, and Evvnt deducts the fees from the amount paid for the item. In the above example, a $10 item would cost the buyer $10, and that would net $0.76 in fees, leaving $9.24 in revenue to be paid to the event organizer.
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