Our features are designed to cover an uncountable number of possible event types. Events can be concerts, festivals, workshops, special dinners, tours, museum admission, etc. It is important to know the different types of events to better understand how we can provide for all these varieties.
When scheduling an event in our system, it will need to be set as a one-time, recurring, or on-going event. These three different types were designed for specific situations, but they can also be utilized in creative ways to cover an even wider variety of events.
Once an event is created its event type cannot be changed. Contact support to find out the best way to set up your event(s).
A one-time event is an event that occurs on a specific date at a specific time. A ticket buyer must show up on that date at that time to attend the event. The vast majority of events are "one-time" events. Even if your event spans multiple days, it may still be considered a one-time event. When creating the event you'll have an option to select start and end times on separate days by selecting “multi-day event” when creating the event.
A one-time event can be repeated for more than one performance or instance. This situation is accounted for with the Recurring event type where you can schedule multiple occurrences of the same event. For example, a theatre production may have one show title (event) with multiple performance dates (occurrences).
This feature was designed to make our system more efficient for some theater events. Using the recurring event type allows for setting up just one event in our system that will produce multiple event pages for the different occurrences. Thus, when an adjustment needs to be made to the show’s details, there is only one "event" to edit on the organizers side that will then be reflected immediately across all occurrences of the show.
This type of event can also be useful for weekly dinners at restaurants, regular workshops at studios, or daily historical tour operators.
Typically for zoos and museums, ongoing events allow you to sell tickets to a space that is open multiple days. In this type of event, a ticket buyer may show up anytime that the venue is open to use their ticket to attend the event. Since the event is open continuously, there is no way to limit the number of tickets available for an ongoing event. An event is NOT considered ‘on-going’ if ticket buyers are expected to attend at a specific date or time.
Once an event is created there will be a wide variety of additional tools and features available to the event organizer. For further reading about event settings, check out the Add or Edit an Event section in our knowledge base.
For more information about features related to events we can recommend the following articles from our knowledge base:
- Create an Event
- Edit an Existing Event
- Using the Event Dashboard
- Advanced Event Settings
You can also continue reading the next article in the systems training series, Selling Tickets.