The health and safety of your ticket buyers is our top priority, as I am sure it is yours. The recent developments with COVID-19 are cause for your attention as an event organizer, and we are committed to offering guidance and support as you navigate the impacts on your events.
Deciding to Reschedule or Cancel Your Event
There are several recommendations we have regarding your upcoming events:
Follow all government guidelines regarding quarantines and other restrictions. Your local authorities will have the most up to date and relevant understanding of your specific situation. You can follow the latest updates with the U.S. Centers for Disease Control and Prevention.
Be patient. If you need to reschedule or cancel your events, we recommend doing that closer to their scheduled start dates.
Consider rescheduling rather than canceling. Given the effort and expense taken to sell your tickets, rescheduling your event (when possible) is often a better alternative to canceling.
Rescheduling Your Event
Refunding Your Ticket Buyers