How do I reconcile my books after a payout?

We have accounting specific reports related to accounting and payouts that can help this process. Also, an understanding of how our system accepts and disburses payment can be helpful to understanding the data provided.

The most comprehensive way to do accounting for your event is to download a "Transactions Report" (see below) and open it with your preferred spreadsheet editor to create a pivot table. From there you can find any summary of all accounting data by event, transaction type, etc.

Payout Records (after a payout is processed)

In the "Payouts" section, you can click on the Payout ID to see a summary. These summaries may show fees and other amounts that may not payout to you so don't get confused.

Click on the Payout ID to see a summary for the payout that includes the revenue that was paid out as well as the service fees earned by our system by way of your event tickets. Obviously these fees are not included in your payout. There will be a summary of "Other Items" which should be identified when you look at the "Reconciliation Summary" available on the payout summary page.

Finding the Reports  (before or after a payout is processed)

The two most beneficial reports for balancing your books related to ticket revenue are:

• "Organization Payout by Item" -  The details of what items were included in each payout.
• "Transactions" - All of the transactions split out by item, such as ticket, donation, etc.

Other Summary Reports

To get a quick snapshot of things you can head to your event overview page. For more details and data you can download you can check on the options in the "Event Reports" section.

Daily Sales Report

To get a look at sales by payment method, you can head to the Reports section and will find the Daily Sales Report in the Event Management section. That report will detail cash sales by day.

What will I be paid for an event?

The Orders report on an event dashboard has a column of 'net revenue' that you can summarize to determine what was taken in as revenue for your ticketed event. However, if you took in any cash sales then those will be included in the revenue column of your orders report.

Understanding Payouts (Disbursements)

A payout is technically a disbursement, meaning funds have left our account at that time. The arrival of the disbursed revenue can take of to 5 business days depending on the size and nature of the disbursement (credit or debit).

The Organization Payout by Item Report

This report will show what items (tickets, donations, etc.) are included in a payout that has disbursed. The name of the event will be listed in a column to the far right side of the sheet. If there are transactions that have not paid out, you can find information about those in the Transactions report.

The Transactions Report

The transaction report tells you about when an order happened (showing each item in the order as a row) and if the payment has or has not been paid out. If it is paid out then there will be data in the "Payout Date" and the "Payout ID" columns. If that transaction is waiting for a disbursement, then those fields will be blank.

Understanding Tax Disbursements

When you collect sales tax on an event, it is paid out with the ticket revenue from that event. The tax amount will be considered an "Other item" in your payout. To determine the amount of taxes collected and paid out in your payout, you can download the "payout by item" report.