Our mobile box office app can process in-person card and tap-2-pay transactions. The Stripe M2 card reader is exclusively for use with our mobile box office app, which is available for use on Android and iOS (iPhone or iPad) devices. These card readers will not connect to laptops. The readers we provide are provisioned to work within our platform and no other Stripe readers or other swipers will be able to connect to our app.
To order a card reader, you can reach us by phone at 855-708-1078, or submit a request for a card reader. When you get your reader, test the connection process immediately, don't wait until the day of your event! New readers may require up to 15 minutes to download system updates when they are first connected in the Evvnt Mobile Box Office.
Can I just use my existing card reader?
We use our app-specific card readers to enhance security, preventing potential data theft risks associated with third-party readers. This means that only readers provisioned specifically for use with our app can be used, which is the only way we can ensure that malicious actors are unable to steal card information with a tampered and compromised reader. We understand the barrier that this can create in some cases. However, this design choice ensures the safety of customer credit card information and minimizes liability concerns.”
Reader updates may need to be installed every 3-6 months. It is a good idea to test your reader connection in the days before your event. A reader will update when you attempt to connect it in the app. When you connect the reader and you see a non-stop spinning wheel, your reader is updating itself. This process can take up to 3 minutes. Do not interrupt a reader update. The middle lights will flash when the update is complete and your reader will connect.
DO NOT CONNECT TO CARD READERS IN THE BLUETOOTH SETTINGS.
THE DEVICE NEEDS TO CONNECT IN THE MOBILE BOX OFFICE APP.
Sometimes a new card reader may need an update when they are first connected. If you see a spinning wheel the first time you try to connect them, then it could be updating and you should be prepared to let it sit there for at least 5 minutes. When it is done the reader will restart and make a beep sound.
The Stripe bluetooth card reader will use proximity with the mobile device to establish a connection. When the box mobile office app is open and an order is ready to take payment, selecting the option to "Swipe Credit Card" will show an option to discover the card reader. Any reader within 2 meters of your device may be discoverable.
DO NOT CONNECTED THE CARD READER IN THE BLUETOOTH SETTINGS OF THE DEVICE.
Info for connecting to a Stripe card reader is based on which app system you are using.
- Instructions to connect using the iOS version of the Mobile Box Office
- Instructions to connect using the Android version of the Evvnt Ticketing Mobile App
If you have consistent issues pairing the device, then you can try reseting the device and starting again. To reset the device you can use a paperclip to hold the "Reset" button, the small hole next to the plugin for charging. Holding that button for 10-15 seconds will reset the device and clear out any additional connections that may be interfering.