Card Swipers and the Mobile Gate App

DO NOT CONNECT TO CARD READERS IN THE BLUETOOTH SETTINGS, CONNECT IN THE APP.

Update Card Reader Firmware

FIRMWARE NOTICE 2021-11-15: A firmware update is required by Stripe for card readers. This will take up to 3 minutes to process. Please do this now to avoid having to wait to process your next ticket order at the gate.

1. Log in to the app
2. Select an event with tickets available
3. Add any ticket into the cart and proceed to checkout
4. Select the option to swipe a card for payment
5. Turn on the card reader
6. Select "Discover Reader" and click on reader when discovered
7. The update will start. Leave the app open and let the reader update
8. Be patient, let the app sit open for several minutes.
9. The app will indicate when an update has finished, and you can then exit the swipe screen
10. Repeat this process to see that reader is updated and ready to use

Connecting Card Readers

When you first get your new reader, you will want to connect it using the mobile app, NOT using your device's settings. Once you have downloaded the mobile app, you can login and select any active event with tickets and then add a ticket to an order and proceed to checkout. When you try to checkout, select "Swipe credit card" and then you can activate the reader discovery in the app.

The Stripe bluetooth card reader will use proximity with the mobile device to establish a connection. When the gate app is open and an order is ready to take payment, selecting the option to "Swipe Credit Card" will show an option to discover the card reader.

DO NOT CONNECTED THE CARD READER IN THE BLUETOOTH SETTINGS OF THE DEVICE. To connect to the device, simply ensure the card reader is turned on and then, when "Swipe Credit Card" is selected in the gate app to complete an order, the app will connect to the nearest card reader. When it connects the light will turn steady blue. NOTE: Android users must manually enable location permissions in the app info.

Stripe provides detailed instructions here about that describes what the indicator light is showing.

If you have consistent issues pairing the device then you can try reseting the device and starting again. To reset the device you can use a paperclip to hold the "Reset" button, the small hole next to the plugin for charging. Holding that button for 10-15 seconds will reset the device and clear out any additional connections that may be interfering.

How can I get one?

Our mobile gate app can process in-person card and tap-2-pay transactions via the BBPOS Chipper 2X BT Reader.

If you would like to have one on hand for your events, you can call to order over the phone at 855-708-1078. You may also request a phone call from us via email at tickets@evvnt.com.