All ticketing portals have a Partner Account. The Partner user role is an administrator role that has access to:
- Edit portal and partner level banking information
- Create/manage partner level users
- Portal admin access in all portal(s)
Partner Account Payments
For payment of ticketing fees to a portal, a Stripe connected account must be established by the Partner user that is an Account Owner. This is done from the Partner account Settings page (see image below). To access this page, the user must select the "Partner user" option at login, and then select "Settings" from the left-side navigation menu. Once the Stripe connected account is created, the account owner may update it at any time from the same partner account "Settings" page.
Payments for portal fees are made on the first of the month, and these will include fees accrued for events that were paid out during the previous month.
If you have more than one ticketing portal associated with your Partner account then all portals will use the Partner account bank info by default. Any specific ticketing portal can set up unique bank information from the ticketing portal's settings page. Otherwise, portal(s) will use the banking information provided in the owning Partner account for payment of fee revenue.
|Privileges||Partner Account Owner||Partner Admin||Portal Account Owner||Portal Admin||Portal Staff|
|Process orders, view all event and customer data||X||X||X||X||X|
|Reporting access (Portal)||X||X||X||X||X|
|Create/Manage Users (Portal)||X||X||X||X|
|Bank info access (Portal)||X||X|
|Create/Manage Users (Partner)||X||X|
|Reporting access (Partner)||X||X|
|Bank info access (Partner)||X|