Ticket Confirmation Email

Customers who purchase a ticket will have this emailed to them within seconds of completing their purchase. An event host can resend this email at any time from the order page.

The subject of the email confirmation will be the name of the ticketing site followed by "Order Confirmation". For example, tickets bought via ontaptickets.com will have the subject line, "On Tap Tickets | Order Confirmation [order_number]".

There is "Need help?" section of the email for ticket buyers that have questions, and it will have a link to your organization's information page. You can update your organization's information in your Organization Settings.

Example Event Confirmation Email

Online Events Email

The URL you entered for your online event will be in the confirmation email's location section. See example below.