Exchanging a ticket in our system will allow you to take the money collected from a ticket purchased in a ticketing organization and use that to purchase a different ticket in the same organization. This means you can exchange a ticket for any other ticket that is for an event in the same ticketing organization.
How to exchange an order:
- Find the existing order
- Select the ticket you wish to exchange
- Click on "Exchange"
- You will be taken to a cart page, if there is any error then you must "Empty Cart" and restart from step 1.
- Select the event for the new tickets
- Select the new tickets
- Proceed to checkout, if there is a price difference and the user must pay you can take payment information or comp the difference. If the price difference means that money is owed to the user then they will receive a partial refund for that amount to the card used to purchase the original tickets.