*Your Evvnt Portal – Ticketing

Moved on 2024-08-15

Welcome to Evvnt. This article is designed to give a brief overview for users that plan to manage a ticketing portal with Evvnt. We have many more resources here in our help center that can help you find some specific answers, but this is the place to start to get a general understanding.

Logging In

You can login at https://app.evvnt.events. This is also where any users that you create will login to create events that will be selling tickets through your portal.

Your user can be a "Partner" or "Portal" user. The Partner user is primarily for managing the payment information, and it is recommended that you use the Portal user for all other needs in your ticketing portal.

Organizations

Before any event ticket pages can be created, you will need to create an organization. Organizations are a group that can hold all the data for one particular event creator. Organizations have their own users, their own payment information, and their own page of events on your portal.

Adding an organization to your portal is the first step you will take after an event creator agrees to ticket with you. Creating an organization allows you to then add a primary user and grant them access to the administrative back office pages so they can create and manage their events and start selling tickets. If you would like to create your own events on your portal then you will need to create an organization to do so.

Scoping Into an Organization

As a Portal user, you have access to view and edit any item within an event that belongs to any organization. Some actions may fail unless you have "scoped" into the organization. To scope into an organization, you simply need to go to the list of organizations and find and click on the relevant organization. When you are scoped into the organization, the top bar will now show the name of the organization. To leave an organization, simply click on the "Organization" item in the left-side menu and you will be back acting as the portal again.

Understanding Payments and Payouts

We use the Stripe payment processing system for accepting payments from ticket customers, for payouts to ticketing organizations, and for payment to your portal for ticketing fees. Our system creates "Connected Accounts" that are associated with a portal or organization to receive payouts. These Connected Accounts are able to be created and updated by Account Owner users.

See here for guidance on setting up your payment information for your Portal Fees. Payments for portal fees are made on the first of the month, and these will include fees accrued for events that were paid out during the previous month.

See here for guidance on setting up payment information for an organization to receive ticket revenue. Ticket revenue is paid out, by default, 7 days after the event has taken place.

Preparing Organizations For Success

Any new organization will need to know that basics for using our Ticketing system to create their event ticketing page. Whether that is a new organization that has agreed to ticket with you, or if it is you hoping to create a ticketing page on your own portal, we have the complete overview here: Getting Started with Evvnt.

What New Organizations Need To Know:

Get Help!

We understand that there are numerous options available to you and your ticketing organizations. With so many options, it can be hard to know where to get started. Please reach out to tickets@evvnt.com for help, or use the support option on this page to find other articles and videos to help you along the way.