The contact email address in a Portal's settings will be the email addressed used for sending system notification and ticket confirmation emails from your portal. If you are looking to add an email address for receiving questions about your ticket site, you can update the "About Us" section for your portal.
The default contact email is email@example.com. If you wish to use an alternate portal contact email, then it must be validated (see below).
Using a Custom Email Address for Portal Contact
To update your portal contact email, you can edit the "Portal Basics" section in the settings for your Portal. When a new email is used and "Save Portal" is selected, our system will send a validation email to that address with a link to confirm the email as an allowable sender in our system. If the validation is successful, then that email address will show a green checkmark symbol in the portal settings. This indicates that it is now being used for system notifications within your portal.