New Evvnt Ticketing Mobile Gate App (Coming Soon)

The new version of the Evvnt Ticketing mobile gate app will soon be available in the Apple App Store (link coming soon) for iPhone and iPad (iOS 15 or later).

Review the app user guide for instructions on how to scan and sell tickets using our mobile app.

The initial release of version 10 will include the following features:

• Scanning of general admission and reserved tickets
• Order lookup and management
• Purchasing at the gate for general admission events
  • Credit Card
  • Cash
  • Comp
• More features coming soon
• Connecting to a card reader

Recommended Hardware

The app is available for devices that support iOS 15 or later.

See our full list of recommended gate hardware and more tips for a successful gate operation.

A card reader is necessary for quickly accepting credit card payments. You will only be able to use a card reader that is provisioned for our software. You can acquire those by reaching out to Evvnt support. You chat with us in the app, reach us by phone at 855-708-1078, or reach out by email to tickets@evvnt.com.

Android devices can download version 9 of the mobile gate app  (available in the Google Play Store). All features of version 9 will eventually be included in version 10.

Scanning Tickets

Ticket QR codes are scanned using the mobile device's camera. The app should ask for permission to use the camera, and that can be managed in the app permissions in the iOS settings.

Select the event so that only that event's tickets can be checked in. Tap on "All events" to see the list of available events. When you select an event with multiple ticket types, you will have a similar option to scan all ticket types or restrict your scanning to specific tickets.

When a ticket is scanned the device will provide a sound and vibration. When a ticket is successfully checked in a green notice will appear. If you click "View Order" then you can quickly view and tap to check in all remaining tickets if all guests are present.

After a successful scan you can scan the next ticket after a 2 seconds. This allows you a chance to move your camera away from the current ticket to avoid trying to scan it again. If you accidentally scan the same ticket twice, you will receive an error notice. See more info in the Mobile App Guide below

Order Search

Tap on "Orders" and you will see a list of all orders for all events in that organization. Tap on the search option to find an order by name, email, or order number. The search will show the name of the event. If you have the same event title for different dates then you will need to click into the order to see that date of the event for that order.

Click on an order to view the event date and the tickets. Click on the tickets and you can tap on tickets and select "Check in" to check in multiple tickets at once.

There is an option to refund tickets from the order page. You can refund individual tickets or all tickets in an order. A refund will return the full amount of ticket price plus all fees.

Ticket Purchases on Mobile

Tickets are available for sale in the app based on the ticket sales and end dates. There is no option to override sales start and end dates in the mobile app. A hidden ticket can be created if you want to have a ticket type that can be sold by staff in the mobile app and not bought by customers online.

Select the Box Office option from the menu and you will be asked to select an event, and a list of available tickets will display. Scroll up and down to see all available ticket types, and click the "+" and "-" to add or remove tickets from the order. Click "Payment" to continue to the payment options.

Credit Card sales

With a card reader, credit card transactions can be processed via chip, magnetic stripe, and Apple or Google Pay. Use of the card reader requires the mobile device to have location features enabled and the app will need permission to access the device location. The app should ask for permission to use the camera, and that can be managed in the app permissions in the iOS settings. More information: Card Swipers and the Mobile Gate App

Without a card reader, you can select the "Card" option from the top of the screen and you can manually enter the card number, expiration date, and secret code.

For all credit card transactions, a box office ticket fee, any additional fees and taxes enabled, and a merchant processing fee will be applied to the ticket sale.

Cash sales

Any tickets can be bought with cash. The app will allow entry of any dollar amount and show the change expected for that transaction. A box office ticket fee and any additional fees or sales taxes will apply to tickets bought with cash. There is no merchant processing fee for cash transactions.

Comped tickets

The option to comp any order is not yet available (see below). However, if you are needing to account for guest that are let in for free, you can create a hidden ticket type that is $0 that can be "sold" in the mobile gate app. This will allow you to create a ticket for someone and still have it count against the total number of tickets available in the ticket inventory. No fees will be charged for a $0 ticket.

Features not yet included

• Comp-ing tickets (coming soon) - use the ticket settings to create hidden tickets that are $0 that can be used to account for complimentary tickets.
• Promo Codes (coming soon) - use the ticket settings to create hidden tickets with special prices that can be used in place of promo codes.
• Event overview/dashboard (coming soon) - in the meantime it would be useful to have access to the web-based platform to review reports about ticket check-ins via the ticketing admin pages.
• Sales of reserved seating events - as is the case in version 9, the new app will not be able to process sales for events with a floor plan. This will be reviewed as an option to include in the future. Please reach out to us if you would like to see this added in the future.

Connecting a Card Reader

For security reasons, only a reader purchased from Evvnt can be used with our mobile app, and that reader will only be able to be used with our mobile app. When you have a reader, connecting it for the first time may require a software update. Make time for the reader to sit connected to the device for up to 5 minutes before restarting your first connection. When an update is finished, you can connect in a few seconds.

Connect to a reader from the settings or the payment screen. From the payment screen, you can select the option to "Connect Readers". You can also navigate directly to the readers list by selecting "Settings". Follow the steps below:

1. Turn on the reader by pushing the button on the side and you will hear a sound.
2. If your device asks if you should pair to the reader, select the option to "Pair".
3. Tap on the reader in the list. The last 4 digits of the reader ID will appear in the list
4. When you select the reader you will see an option to "Connect" in the top right.

Mobile App Guide (download here)