Why doesn't my event revenue match my payout(s)?

The event dashboard shows a net revenue figure that includes all revenue earned from ticket sales, including credit card and cash sales. However, your payout will only be a payment of credit card sales, and any cash sales will not be reflected in your payout(s).

In cases where cash sales were accepted in person, your organization will have received both the ticket price and associated fees in cash. To account for cash fees, we adjust your payout by deducting the total amount received in cash fees at your box office.

Additionally, your payout may include any donations received in conjunction with ticket purchases. Although these donations are not factored into the net revenue displayed on the event dashboard, they are considered in your payouts. When donations are disbursed, a 2.5% merchant processing fee for credit card transactions is deducted. For instance, a $10 donation would result in a payout of $9.75 after deducting the transaction cost.