Refund Protection is an optional add-on you can purchase when buying tickets. It is a service provided by Aegis that helps you recover your ticket cost if a covered event prevents you from using your tickets. It is available when the event itself doesn't offer refunds and the order is more than $25.
You'll be offered Refund Protection during checkout only if the event qualifies. If you don't see it, the event isn't eligible and you'll go straight to your order review.
The price is calculated based on your order total.
How to add protection
On the protection step during checkout, choose to add protection or continue without it. If you add it, it will show as a separate line item on your order summary along with your tickets.
If you added protection, you'll see one more short screen after payment asking for a few details needed to set up your policy. Fill it out and submit to activate your coverage.
Important: Your protection isn't active until you complete this form. Once you do, Aegis will send you a confirmation email with your policy details.
Making a claim or reviewing your coverage
Visit evvnt.com/refundprotect to manage your protection. You'll find two options: Review Your Coverage to see your policy details, and Ticket Order Refund to start a claim. Claims are handled by Aegis, not by the ticket seller or the ticketing platform.