Venues are required for any event, and it is the address set at the venue that will determine the location of your event on the event page map. Venues are saved in a database that is shared among organizations in a portal. If a venue has been used by any other organization in our system, then there is a good chance that the venue already exists. If the venue does not exist in our system, then you can follow steps below to add a venue to the database.
Because venues are a shared object in our system we have assigned venue ownership to the organization that first created the venue. Only a venue owner can edit the address and other venue information. If you do not own the venue, you can still create and use floor plans in the venue. Any organization may use any existing venue and floor plan in their events.Currently, venue ownership is static and cannot be changed. We do plan to allow for editing venue ownership in a future release.
Create a New Venue
Navigate to the Venues tab using the navigation menu (left-side menu). First, search this list of venues to see if the desired venue has already been created by another organization. If so, then any organization in the portal can use that venue for their event's location. If the desired venue does not exist then click the green "+" icon to begin the venue creation workflow.
You can create a new venue right from the Event Creation workflow using the +Add a Venue button.
A venue must have a unique address. If more than one venue exists at a given address then entering a room or suite number in the address line 2 field can be used to differentiate the two venues.
Type the name of your venue in the Venue Name field and then enter the address of your venue. A map will populate on the event page of any event that is hosted at this venue, showing ticket buyers exactly where the event is located so make sure the address is accurate!
Add a website for the venue if you have one and add a brief description for the venue. Both of these fields are optional. Click the Continue button to proceed.
Next, add a logo, capacity, and operating hours for your venue. Both the logo and operating hours will be displayed to ticket buyers when this venue is used for an event while the capacity field is strictly for your reference. The capacity you set will never limit the number of tickets you can sell to the venue. Click Complete to save your venue.
If you plan to sell reserved tickets to events at this venue, follow our Seating Chart Creation article to create a floor plan for your events.
Edit an Existing Venue
An existing venue has an "owner" and only users acting as the "owned by" organization will be able to make edits to information set when an event is created. Other users may add floor plans and default tickets to venues they don't own, but only those organizations will have access to those items in the venue.
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