Bryan Boettcher
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Articles
Recent activity by Bryan Boettcher-
Update Your Contact Information
We provide support for event hosts and ticket holders when they have questions about using our system, but some questions are specific to your event. For these questions, you will need to make cont...
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How To Go Live: Performing online FAQ
Our partners are leading the way with live events of all kinds. The most successful event planners have done their work and are asking these questions. Here is our best advice: 1. Assuming 50 parti...
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View and Manage Customers
From the customer page, you can view a customer's order history, take action on a specific order, and edit customer information. To locate a customer account as the admin, click on the Custo...
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Manage Floor Plans
After creating a seating chart in a venue, the chart will be placed in a list under your venue along with any other seating charts you have created. Navigate to the Venues list in the main menu...
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Organization Settings
The Organization Settings are where you'll be able to edit the information about your organization, including banking information for receiving payments and contact information for ticket-holder q...
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Troubleshooting Stripe Card Readers
Resetting the Reader General Troubleshooting Troubleshooting Specific Issues If the reader will not connect in the app If the card reader lost the connection with your device when the card re...
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Make an Online Event
Host an online event or turn your physical event into an online event with an “Attendance URL” as your venue. The URL must be a link which will then be sent in the ticket confirmation email to tic...
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Day-of Operations
Any event organizer will have more than a few things to consider on the day of the event. It is important to consider the plan for handling ticket sales and check-ins on the "day of". Here are just...
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Reports and Event Data
Our reporting options are available from the "Reports" menu. You can also find event specific reports when you are viewing your event. Event Specific Reports Event specific reports are available...
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Ticket Delivery Options
When a ticket buyer has selected their tickets, they will need to select a delivery method before they can enter payment information. You can add a new delivery method or edit the existing del...