Bryan Boettcher
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Articles
Recent activity by Bryan Boettcher-
Organization & Event Contact Info
This article have been archived. The updated version is here. Here you can find documentation of what contact info can be input and where to input that in our system, and where that info is externa...
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Craft the Perfect Event Description
Creating the perfect event description is more than the basics, it's an ad selling your event to potential ticket buyers. Use this space to attract purchases. Just because someone has found their w...
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View and Manage Orders
Finding an Order The order list will show all orders for the portal or organization. Use the left-side navigation menu to go to Orders (#1 in the image below) to view a list of orders made with the...
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Finding Orders in the Mobile Box Office App
You can find existing orders in the Mobile Box Office app by searching by name, email, or order number. From the order, you can check in tickets, send the tickets by email or text, or process a ref...
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Update Your Contact Information
We provide support for event hosts and ticket holders when they have questions about using our system, but some questions are specific to your event. For these questions, you will need to make cont...
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How To Go Live: Performing online FAQ
Our partners are leading the way with live events of all kinds. The most successful event planners have done their work and are asking these questions. Here is our best advice: 1. Assuming 50 parti...
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View and Manage Customers
From the customer page, you can view a customer's order history, take action on a specific order, and edit customer information. To locate a customer account as the admin, click on the Custo...
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Manage Floor Plans
After creating a seating chart in a venue, the chart will be placed in a list under your venue along with any other seating charts you have created. Navigate to the Venues list in the main menu...
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Organization Settings
The Organization Settings are where you'll be able to edit the information about your organization, including banking information for receiving payments and contact information for ticket-holder q...
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Troubleshooting Stripe Card Readers
Resetting the Reader General Troubleshooting Troubleshooting Specific Issues If the reader will not connect in the app If the card reader lost the connection with your device when the card re...