Bryan Boettcher
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Articles
Recent activity by Bryan Boettcher-
Provide a Company Tax ID for Stripe
The Account Owner in your organization can navigate to the Organization Settings and the bank information card will offer an option to "Update info with Stripe". This will open that secure ...
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Edit an Existing Event
Before you can edit your event, you need to find the event you want to edit: Click on "Events" in the navigation menu. The overflow menu (the three dots) for each event will offer additional o...
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Payments, Charges, and Refunds
This article explains how charges from ticket purchases appear on your statement and how refunds work. For most refund requests, you'll need to contact the event host — they set the refund policy, ...
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Organization & Event Contact Info
This article have been archived. The updated version is here. Here you can find documentation of what contact info can be input and where to input that in our system, and where that info is externa...
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Craft the Perfect Event Description
Creating the perfect event description is more than the basics, it's an ad selling your event to potential ticket buyers. Use this space to attract purchases. Just because someone has found their w...
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View and Manage Orders
Finding an Order The order list will show all orders for the portal or organization. Use the left-side navigation menu to go to Orders (#1 in the image below) to view a list of orders made with the...
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Refund Protection for Non-Refundable Event Tickets
Refund Protection is an optional add-on you can purchase when buying tickets. It is a service provided by Aegis that helps you recover your ticket cost if a covered event prevents you from using yo...
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Finding Orders in the Mobile Box Office App
You can find existing orders in the Mobile Box Office app by searching by name, email, or order number. From the order, you can check in tickets, send the tickets by email or text, or process a ref...
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Update Your Contact Information
We provide support for event hosts and ticket holders when they have questions about using our system, but some questions are specific to your event. For these questions, you will need to make cont...
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How To Go Live: Performing online FAQ
Our partners are leading the way with live events of all kinds. The most successful event planners have done their work and are asking these questions. Here is our best advice: 1. Assuming 50 parti...