Bryan Boettcher

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Activity overview

Latest activity by Bryan Boettcher
  • Bryan Boettcher created an article,

    Add Google Analytics 4 and Meta Pixel to your ticketing pages

    You can add a GA4 Measurement ID or a Meta Pixel ID to your ticketing pages. This can help track page visits and conversions to measure the effectiveness of your ad campaigns that link to your tick...

  • Bryan Boettcher created an article,

    Known Issue - Gate App does not accept promo codes

    The mobile gate app currently does not allow promo codes to be used at checkout. This will be remedied soon with the release of a new version of the mobile gate app. For now, the way to provide spe...

  • Bryan Boettcher created an article,

    Q: Where are the orders I refunded?

    Q: Where are the orders I refunded? I need to contact the users to let them know about the rescheduled event! A: Currently, refunded orders are removed from event reports. To find those orders, you...

  • Bryan Boettcher created an article,

    Why was I charged by EVVNT?

    A charge from "Evvnt" on a credit card statement is likely a purchase for tickets to a local event. Evvnt Ticketing is a software system that processes credit card transactions for local event host...

  • Bryan Boettcher created an article,

    Holding and Releasing Seats (Events with Floor Plans)

    An event host has options to mark seats an unavailable. There are two options that work best in our ticketing system. Assign Only "Offline" Tickets to Specific Seats - this option requires additio...

  • Bryan Boettcher created an article,

    What is a Stripe Connected Account?

    Our software uses the secure Stripe payment system to process credit card transactions for all sales and to remit payment for revenue and fees from those sales. Stripe collects payment from purchas...

  • Bryan Boettcher created an article,

    Troubleshooting the Stripe Card Readers

    Resetting the Reader General Troubleshooting Troubleshooting Specific Issues If the reader will not connect in the app If the card reader lost the connection with your device when the card rea...

  • Bryan Boettcher created an article,

    Tracking Activity On Your Ticketing Pages (GA4, Meta Pixel)

    All of our ticketing sites now have Google Analytics 4 pre-configured to provide data for traffic and conversions for ticket pages. You will need your own Google Analytics 4 (GA4) and a measurement...

  • Bryan Boettcher created an article,

    What does "Payment method: Credit memo" mean?

    If your ticket was exchanged for another ticket that you had already purchased, then our system uses the payment from the initial purchase as payment for the new tickets in the exchange. We apply t...

  • Bryan Boettcher created an article,

    What if someone purchases for the wrong date/time?

    Q: What if people purchase the wrong time on accident? What is an easy way for them to switch it? Request a refund and repurchase the correct shopping tine? Answer:  Users that purchase the wrong d...