Bryan Boettcher
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Activity overview
Latest activity by Bryan Boettcher-
Bryan Boettcher created an article,
Known Issue - Tables showing on tickets as "Rows"
When using a floor plan and Eddie tables option, our system will give a table number and seat number to any particular seat at the table. However, our tickets are always going to show the table num...
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Bryan Boettcher created an article,
Customer Name is Overwritten When Using an Existing Emails
Email addresses are the primary way we identify a user or customer in our system. When a user is created with a specific email address and a name attached to it, any subsequent attempts to create a...
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Bryan Boettcher created an article,
"Identity must be filled" when setting password
Some new users can be created in such a way that the verification continually fails when the user is attempting to set their password. When this happens, the user will see this error, "Identity mus...
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Bryan Boettcher created an article,
On-going events cannot sell in the iOS mobile box office
The mobile app (iOS) will show all tickets as "Sold Out" if it is an "on going" event in our system. Please reach out to support using the "Submit a Request" option on this page. We can help update...
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Bryan Boettcher created an article,
"Email Protected" in order lists
If you are using app.evvnt.tickets as the login for our system then you may see some odd behavior. We have stopped supporting that domain for our system. Use app.evvnt.events to login to the ticket...
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Bryan Boettcher created an article,
Ticket package order actions are failing
2023-05-12 - It was discovered that order actions like refund, exchange, etc. are not an option when selecting tickets that are part of a package. This is being investigated for a fix as soon as po...
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Bryan Boettcher created an article,
"Get Tickets" link on some mobile browsers
2023-04-28 - There have been reports of some browsers not displaying the "Get Tickets" link in some cases. We have not been able to reproduce the issue, but have confirmation that it can happen in ...
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Bryan Boettcher created an article,
Finding Orders in the Mobile Box Office App
You can find existing orders in the Mobile Box Office app by searching by name, email, or order number. From the order, you can check in tickets, send the tickets by email or text, or process a ref...
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Bryan Boettcher created an article,
Selling Tickets with the Evvnt Mobile Box Office App
You can sell tickets at the door of your event using our mobile box office. Open the Evvnt Mobile Box Office and select the event for which you'd like to sell tickets. Choose the available ticket...
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Bryan Boettcher created an article,
Ticketing Fee Payouts for Portals and Partners
For payment of ticketing fees to a portal, a Stripe connected account must be established by the Partner user that is an Account Owner. This is done from the Partner account Settings page (see imag...